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Silicon Valley based Quality Resource Center is pleased to offer Q-Force™, our Salesforce Customer-Relationship Management (CRM) Consulting services.


CRM manages a company’s interaction with current and potential customers using complied data analysis from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials, social media and more.


Utilizing the CRM approach allows businesses to learn more about their target audiences and how to best cater to their needs, thus improving business relationships with customers by specifically focusing on customer retention and ultimately driving sales growth.


Offerings include but are limited to–

  • Design, Development and Administration
  • Business and Systems Use Case Analysis
  • Project Scoping
  • Manage and prioritize daily case inquiries
  • Upgrade cycles
  • Development of reports and dashboards
  • Documentation and Presentations
  • Quality assurance and testing processes
  • Manage and prioritize daily case inquiries
  • Visualforce/Apex development
  • Web Services APIs – SOAP and REST-based Web Service APIs, etc.

Quality Resource Center offers over a quarter century of elite client services, with over 1,000 satisfied customers supporting a multitude of diverse businesses and markets. Please contact Quality Resource Center today to arrange a live, complementary 20 minute consultation.